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Schumacher Cargo Logistics Reviews and Complaints (2026): BBB, FMCSA and Reddit Facts

Schumacher Cargo Logistics (Schumacher Cargo Logistics, Inc., 550 W 135th St, Gardena, California) is an international vehicle-shipping and household-moving company with locations in Gardena, CA, Elizabeth, NJ and Houston, TX. This page collects public facts about Schumacher Cargo Logistics reviews and complaints from the BBB, Yelp, Trustpilot, FMCSA and Reddit, as checked on October 28, 2026. Each figure links to its source.

Last updated: October 28, 2026

Schumacher Cargo Logistics at a glance

Is Schumacher Cargo Logistics legit?

It is an established, registered business. The BBB lists a business start date of 10/31/1997, incorporation on 6/21/2001, and BBB accreditation since 8/30/2006, with an A+ rating (BBB, October 28, 2026). The company's own site says it has operated "Since 1977" (schumachercargo.com). FMCSA lists an active USDOT number (1347659) (SAFER).

A BBB letter grade and customer reviews measure different things. The BBB grade reflects factors such as how a business responds to complaints, while the review average reflects what reviewers wrote. On the same BBB profile, the customer review average was 1 out of 5 from 8 reviews.

FMC license: we could not confirm the license status on the Federal Maritime Commission's own database on October 28, 2026, because the FMC reported an IT outage affecting its online applications (fmc.gov). Check the FMC's licensed OTI list yourself once it is back online.

Is Schumacher Cargo Logistics a broker or a carrier?

For US trucking, FMCSA's SAFER snapshot lists the entity type as "CARRIER/SHIPPER/BROKER", with authority as a Broker of Household Goods and a Motor Carrier of Property (except household goods) (SAFER, October 28, 2026). FMCSA's separate mover search page for USDOT 1347659 states the company is "NOT authorized by FMCSA to transport or arrange the transportation of Household Goods" (FMCSA mover search, data from 9/25/2026). The two FMCSA pages are updated on different schedules, so check both before you book a US leg. For the ocean leg, the company describes itself as an NVOCC (a shipper that books space with ocean lines), which is licensed by the FMC rather than FMCSA.

What do customers complain about?

The BBB lists 11 complaints in the last 3 years, 2 of them in the last 12 months (BBB complaints, October 28, 2026). Complaint types shown include Billing Issues, Service or Repair Issues and Delivery Issues. Three recent examples, with the business's replies:

• May 6, 2026 (Billing Issues). The customer wrote that the company was "holding my [redacted]lb shipment based on an inflated 425 cu ft volume" and objected to an "undisclosed 7:1 weight-to-volume ratio." The business replied the same day that the company and customer had "agreed on new service rate terms together" and the complaint was closed.
• August 13, 2025 (Service or Repair Issues). The customer wrote that the company "refused to release my car." The business replied that "All pickups must be pre-scheduled with coordinator prior to collection," and later that "The release order had not been fully processed this is the only reason we could not immediately release that day." The customer rejected the first response.
• August 11, 2025 (Delivery Issues). The customer wrote that the company "failed to ship my vehicle on the promised shipped date already three times," citing dates of 6/30, 7/24 and 8/11. The business replied that the issue lay with European departure schedules and that the motorbike "was loaded into the Maersk Lines container on June 30, 2025."

FMCSA's household goods complaint database lists 6 complaints for USDOT 1347659 from 2023 to 2026: estimates and final charges (3), shipment documents (1), pickup and delivery (1), claim settlement (1), deceptive business practices (1) and hostage goods (1), with some complaints in more than one category (FMCSA, data from 9/25/2026). FMCSA notes that complaint categories are what the complainant selected.

What do Yelp and Trustpilot reviews say?

On Yelp, the brand page shows 2.4 stars from 383 reviews across 4 locations, and says "most customers are generally dissatisfied" (Yelp, October 28, 2026). The Gardena location shows 2.7 stars from 256 reviews, with 95 more reviews that Yelp's software does not currently recommend (Yelp Gardena).

On Trustpilot, the TrustScore was 4.0 from 201 reviews. Trustpilot shows the profile was claimed in January 2025, that the company "Replied to 3% of negative reviews," and that it "invites their customers to review, whether positive or negative" (Trustpilot, October 28, 2026). Invited reviews tend to be more positive than unprompted ones, which is one reason ratings differ between platforms. See our guide to avoiding international moving scams.

Schumacher Cargo Logistics on Reddit

• r/expats, July 2026: "Do not use Schumacher Cargo Logistics for your US move" (26 comments). The poster says they were quoted 8 to 10 weeks, the delivery was pushed back about 5 weeks, and many emails went unanswered after paying more than $10,000 up front. Commenters described long waits (one said 40 weeks instead of 12 to 16 for Texas to Australia, another 6 months for California to Spain), while some praised the pickup and delivery crews, and one US-to-France customer credited a responsive agent. The same poster also posted in r/AmericanExpatsUK.
• r/AmericanExpatsUK, August 2025: "Schumacher Cargo / moving recs" (12 comments). Replies were mixed to positive: one NYC-to-London customer reported delivery in about 3 months, "generally positive," with one broken mirror; another said a 3-month quote became a much later delivery; others mentioned inexpensive storage and a helpful packing crew.
• r/AutoTransport, September 2026: "Quotations not binding?". A user asked about a "Quotations Not Binding" clause in the company's terms before shipping a car to Germany. A commenter replied that non-binding estimates are common in ocean freight.

Reddit posts are individual accounts and are not verified by Reddit or by us. Viewed October 28, 2026.

How does Schumacher Cargo Logistics respond to complaints?

The BBB marks the recent complaints above as "Answered," and the company posted written replies, including one apology that described the delays as industry-wide. On Trustpilot, the profile says the company replied to 3% of negative reviews (Trustpilot, October 28, 2026).

Schumacher Cargo Logistics vs alternatives

Get at least three written quotes based on a survey of your home, and compare the same things: binding or non-binding price, what is included at destination, sailing schedule, and storage fees if the container waits.

See the full international mover comparison, the company reviews list and our overseas moving cost guide.

How to protect yourself

1. Ask for the company's FMC license number and look it up on the FMC's OTI list. For any US truck leg, look up the USDOT number on FMCSA.
2. Ask whether the quote is binding, and get the volume (cubic feet), any weight-to-volume ratio, and destination charges in writing.
3. Ask how the shipment will sail (shared or full container) and what happens, and what it costs, if the sailing is delayed.
4. Read deposit, storage and cancellation terms before paying, and pay by a method with buyer protection.
5. Read the newest 1-star reviews and BBB complaints on several platforms, not just the average rating. FMCSA's Protect Your Move page has more checks for the US leg.

Sources (viewed October 28, 2026)

1. BBB Business Profile, Schumacher Cargo Logistics, Inc., plus complaints and customer reviews
2. Yelp brand page and Yelp, Gardena location
3. Trustpilot profile
4. FMCSA SAFER Company Snapshot, USDOT 1347659
5. FMCSA Search Movers & Complaint History (search USDOT 1347659; data from 9/25/2026)
6. Schumacher Cargo Logistics accreditations page (company's own statements)
7. Reddit: r/expats thread, r/AmericanExpatsUK thread, r/AmericanExpatsUK PSA thread, r/AutoTransport thread

Frequently asked questions

Is Schumacher Cargo Logistics legit?

It is an established, registered business: the BBB lists it as accredited since August 30, 2006 with an A+ rating, and FMCSA lists an active USDOT number (1347659), as of October 28, 2026. Its customer ratings are mixed: 2.4 stars from 383 reviews on Yelp, 4.0 from 201 reviews on Trustpilot, and a 1 out of 5 BBB customer review average from 8 reviews.

What do customers complain about with Schumacher Cargo Logistics?

Recent BBB complaints concern billing based on shipment volume, delays releasing a vehicle, and repeatedly missed sailing dates. Reddit users mostly describe deliveries taking much longer than quoted and slow communication, while some praise the pickup and delivery crews.

How many BBB complaints does Schumacher Cargo Logistics have?

The BBB lists 11 complaints in the last 3 years and 2 in the last 12 months, as of October 28, 2026.

Where does Schumacher Cargo Logistics ship from?

The BBB lists locations in Gardena, California, Elizabeth, New Jersey and Houston, Texas.

Is Schumacher Cargo Logistics a broker or a carrier?

FMCSA SAFER lists it as a carrier, shipper and broker, with authority as a Broker of Household Goods and a Motor Carrier of Property except household goods. For ocean shipping it describes itself as an NVOCC with FMC license 020417N.

What is Schumacher Cargo Logistics rated on Reddit?

Reddit has no rating, but several 2025 and 2026 threads discuss the company, including an r/expats post titled "Do not use Schumacher Cargo Logistics for your US move" and a mixed-to-positive r/AmericanExpatsUK thread about London moves.

Last updated October 28, 2026. General consumer information, not legal or financial advice. Figures change; follow the source links for current data.